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If your product becomes defective within its return-or-exchange warranty period, if any, you may return it for a refund, if applicable, or an immediate replacement. Closeout, open-box, and refurbished items carry a much shorter 7-Day-Return-Only warranty and may only be returned for refunds, and not for replacement or repairs. Special-Order items are not returnable. Non-defective returns, if allowed, must be made within the return-or-exchange warranty period. Non-defective returns are subject to restocking fees - 15% on most items, 20% for Upgrade Packages, and 25% for Systems. No product may be returned after 30 days from purchase date.
If your product becomes defective after the return-or-exchange warranty period, but within the manufacturer warranty period, if any, you may return it to Max Computers for replacement from the manufacturer. Replacements through the manufacturer take about 10-12 weeks to complete.
LCD Monitors: Max Computers will exchange for new or provide a full refund within the first 30 days for 15" LCD monitors with 4 or more dead pixels. 17" LCD Monitors with 7 or more dead pixels and 18" LCD monitors with 10 or more dead pixels. Any LCD monitor returns made within 30 days that do not satisfy the dead pixel policy will have a 15% restocking fee, no exceptions. After the first 30 days Max Computers will honor the manufacturers’ warranty and its respective policies.
All items must be in original condition with all packing material, manuals, software, and registration card(s).
If part of a product becomes defective, the full product must be returned for credit or replacement.
Non-defective items, if returnable for refund or credit, will be charged restocking fees - 25% for Systems, 20% for Upgrade Packages, and 15% for all other items.
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